Welcome to Proxy5! These Terms of Service (“Terms”) govern your access to and use of the Proxy5 platform and all related software solutions, services, and documentation (collectively, the “Services”). By using these Services, you confirm that you have read these Terms, understand their content, and agree to comply with them. If you disagree with any provision of the Terms, please discontinue use of the Services.

1. User requirements

To use our Services, you must be at least 18 years old and have the legal capacity to enter into legally binding agreements with Proxy5. By accepting the terms, you confirm that you meet these requirements.

2. Terms of Use

You agree to refrain from the following actions, which are considered prohibited:

  • copying, distributing, or publicly disclosing any component of the Services on any medium;
  • sending spam, chain letters, or other unwanted content;
  • interference with the operation of systems, hacking attempts, security breaches, or decryption of any transmitted data passing through our servers;
  • any actions that create an excessive or unreasonable load on our infrastructure or on the target web resources;
  • downloading malicious software, including viruses, Trojans, worms, and other destructive elements;
  • collecting users’ personal data without their consent, including logins and other identifiers;
  • impersonating another person, concealing or distorting one’s identity, and committing fraudulent acts;
  • any attempts to disrupt the stable and correct operation of the Services;
  • using non-standard or unauthorized technical means to access the content of the Service;
  • circumventing protection mechanisms, restrictions, or technical barriers designed to prevent unauthorized access or copying of content;
  • resale or redistribution of access to the Service without prior agreement with Proxy5;
  • using the Services to attempt unauthorized access to servers, accounts, networks, or other resources;
  • conducting cyber attacks (e.g., DDoS) that disrupt Internet communications;
  • use of the Services for bots, automatic ticket purchases, advertising for unfair purposes, or collection of sensitive/non-public data;
  • any use of the Service that violates applicable laws, regulations, terms and conditions of other services, or the rights of third parties.

Proxy5 reserves the right to request identity verification if there is suspicion of a violation of these rules. If you refuse to provide supporting documents, your account may be blocked.

2.1 Fee for reviewing a complaint

General provisions: We strive to provide a high level of service quality and operate strictly within the law. The company condemns any illegal actions or violations of user agreements.

Complaint review fee: Effective January 22, 2024, due to increased administrative and investigative costs, a fixed fee of US$30 will be charged for each complaint regarding alleged violations of our terms and conditions. This amount is not compensation for the violation, but serves to cover the costs associated with analyzing and processing the complaint.

Review process: Each complaint received is thoroughly investigated. We analyze the facts, gather the necessary information, and take appropriate action. The participant (customer) is given the opportunity to provide comments and explanations as part of the process.

Payment: Following the review of the complaint, the customer will be invoiced for the processing fee. Payment must be made within three business days of the invoice date. Services temporarily suspended due to the complaint may only be reinstated after payment has been made (unless otherwise provided for in our rules).

Repeated or serious violations: If the customer commits gross or systematic violations, the company reserves the right to limit or completely terminate the provision of services. In such cases, no refunds will be given for services paid for in advance, nor will any expenses, including complaint fees, be reimbursed. We insist on strict compliance with the terms of service to maintain a fair and safe environment.

Exceptions: The company may, at its sole discretion, waive the complaint review fee if the customer actively cooperates and takes steps to prevent similar incidents in the future.

2.2 Subscription and payment processing

By subscribing to our services, you agree to automatic debiting of funds in accordance with your chosen pricing plan. Payments are processed exclusively through reputable external providers that comply with security standards such as PCI-DSS. We do not store or process your credit card details directly.

The subscription remains valid as long as the service is active and payments are successful. Only the account owner (the person who made the purchase) has the right to cancel the subscription. Cancellation can be done through the account settings or by contacting our support service.

Returns and subscription cancellations are governed by the provisions of our Refund Policy, which you can review separately.

3. Refund Policy

Proxy5 offers a 24-hour refund policy from the moment the order is placed. Refunds are made using the same payment system through which the original payment was made. To request a refund, please contact our support team.

We monitor activity related to refunds. If a user submits more than three refund requests within a single calendar month, Proxy5 reserves the right to refuse subsequent refund requests.

If a refund request is received after the 24-hour period has expired, the customer may cancel the order, and the unused funds will be credited to the internal balance of the account. The order cancellation feature is available once every three days and can be used via the user control panel.

If you are dissatisfied with the quality of the proxy servers you have purchased, please contact our technical support team — we will try to resolve the situation, including a possible refund.

By purchasing any product or service on the Proxy5 platform, you confirm your agreement with the provisions set forth in this Refund Policy.

An important exception is violations of the rules: If your account has been reported for complaints, violations of the terms of use, or other actions that violate our rules, no refund will be issued. This applies to both gross and repeated violations. Refunds will also not be issued for previously paid complaint investigation fees. This measure is intended to promote fair use of our services and compliance with regulatory standards.

4. Data transfer speed limitations

All Proxy5 pricing plans include unlimited traffic unless otherwise specified in your package terms. However, bandwidth is limited depending on the number of IP addresses purchased:

  • 1–3,000 IP addresses: up to 500 Mbps
  • 3001–5000 IP addresses: up to 1 Gbps
  • 5001–15,000 IP addresses: up to 1,5 Gbps
  • 15,001–25,000 IP addresses: up to 2,5 Gbps
  • More than 25,000 IP addresses: up to 5 Gbps

The company reserves the right to suspend or restrict access to services if the established speed limits are exceeded. If you need to increase your bandwidth, please contact technical support. Please note that increasing the limit may incur additional charges.

5. Limits on the number of simultaneous connections

In addition to speed restrictions, there are also limits on the number of parallel connections, depending on the number of IP addresses in your package:

Number of IP addresses Limit on simultaneous connections
Up to 799 IP Up to 600 connections simultaneously
800–4999 IP Three times more IP addresses in the package
5000–14 999 IP Twice as many IP addresses in the package
15 000 IP and more Equal to the number of IP addresses in the packet

If the number of connections exceeds the specified limits, this may result in temporary blocking or reduced service quality. For correct operation, it is recommended to adhere to the specified parameters or consult with support regarding scaling issues.

6. User accounts

To use certain features of our service, you may need to create an account. You are solely responsible for the security of your password and for all activities that occur under your account. Proxy5 is not liable for any losses incurred as a result of unauthorized access caused by insufficient protection of your account information.

7. Lawful use

You agree to use our Services only within the law and not to violate applicable laws, regulations, or the rights of third parties. It is strictly prohibited to use the service for purposes that are contrary to the law, including, but not limited to: fraud, cyberstalking, distribution of malware or malicious scripts.

8. Protection of personal information

We take the protection of your privacy very seriously. Please read our Privacy Policy to understand how we collect, process, and use your personal information.

9. Intellectual property

All elements comprising the Services, including software, design, text, branding, and technology, are the exclusive property of Proxy5 or our partners/licensors. No intellectual property rights are transferred to you as a result of your use of the Services.

10. Updates to terms

Proxy5 reserves the right to make changes to these Terms. All updates are published on our official website with the date of the last edit. Continued use of the Services after the publication of updates means that you agree to the new terms.

11. Termination of service

We may suspend or terminate your access to the Services at any time and without prior notice if we deem it necessary, including in cases where you violate these Terms.

12. Applicable legislation

These Terms are governed by the laws of the jurisdiction in which Proxy5 is officially registered. All disputes arising from these Terms shall be resolved in accordance with the applicable laws of that jurisdiction, without regard to conflict of law provisions.

13. Feedback

If you have any questions, comments, or suggestions regarding these Terms, please contact our support team—we are always happy to help.