We have collected for you the answers to the most popular questions of our clients. You can always ask your question through the feedback form.

General questions
Technical questions

Bagaimana cara mencoba proxy gratis?

Mendaftar untuk mendapatkan proxy uji coba gratis selama 60 menit.

Proksi server dengan daftar alamat IP acak dikeluarkan untuk pengujian. Anda dapat memilih tarif, negara, dan jumlah proksi dalam versi layanan berbayar.


Apa yang membedakan proxy server dengan proxy pribadi?

Perbedaan utama antara kedua tarif tersebut adalah bahwa proxy server disediakan untuk beberapa pengguna, sedangkan proxy pribadi disediakan secara eksklusif untuk satu orang (saluran alamat IP tidak dibagi antarpengguna).

Bagi pengguna yang tidak terlalu menuntut, proxy server merupakan tawaran yang sangat bagus karena proxy tersebut sama bagusnya dengan proxy pribadi dalam hal karakteristik teknis dan bertahan selama masa pakainya. Proxy semacam itu sangat cocok tidak hanya untuk tujuan yang difokuskan secara sempit, tetapi juga untuk sebagian besar tugas layanan.


Berapa lama waktu yang dibutuhkan untuk menerbitkan proxy setelah pemesanan?

Proksi sesuai dengan tarif yang dipilih akan diberikan secara otomatis setelah pembayaran. Jika Anda mengalami masalah dalam mendapatkan proksi, silakan hubungi bagian dukungan.


Versi protokol internet yang manakah yang digunakan proxy?

All proxy servers of the fourth version of the Internet Protocol – IPv4.


Protokol koneksi jaringan apa yang mendukung proxy?

Semua proxy mendukung koneksi melalui protokol jaringan HTTP, HTTPS, SOCKS4, SOCKS5. Pengguna memilih protokol jaringan mana yang akan digunakan proxy.


Metode autentikasi apa yang didukung oleh proxy?

Proxy bekerja dengan mengikat ke alamat IP atau otorisasi login dengan kata sandi. Autentikasi proxy dengan nama pengguna dan kata sandi hanya berfungsi jika dikaitkan dengan alamat IP.


Apakah mungkin menggunakan proxy dengan IP dinamis?

Ya. Namun, setelah setiap perubahan alamat IP, Anda harus masuk ke panel klien dan memperbarui pengikatan IP.


Port apa yang digunakan untuk koneksi proxy?

Untuk mengoperasikan proxy dengan akses tanpa kata sandi, port 8085 untuk proxy HTTP/HTTPS dan port 1085 untuk proxy SOCKS 4/5 digunakan.

Proksi dengan otorisasi masuk dengan kata sandi menggunakan port 8080 untuk proksi HTTP/HTTPS dan port 1080 untuk proksi SOCKS 4/5.


Dapatkah saya memilih kota atau alamat IP proxy secara manual?

Tidak. Hanya negara proxy dan jumlah IP dalam paket yang dapat dipilih saat pembelian. Kriteria lainnya dibuat secara acak.


Berapa banyak subnet dan dapatkah saya memilih subnet yang berbeda?

Lebih dari 500 subnet kelas (C) dalam buffer proxy umum. Daftar IP tidak dipilih secara manual, tetapi selalu dibuat secara acak. Untuk setiap paket proxy, daftar IP unik dibuat dengan subnet dan rentang alamat IP yang berbeda.


Do proxy IP addresses match when buying multiple identical packages?

No. Each proxy packet has a unique list of IP addresses. The list is randomly generated from the buffer of free proxy IP addresses.


Seberapa sering daftar proksi diperbarui?

Semua proxy bersifat statis, berfungsi selama masa sewa dan tidak memerlukan pembaruan harian.

The proxy list can be updated once every 8 days. Updating is not mandatory and is applied at the customer’s request.


Seberapa cepat server proxy?

Kecepatan proxy bergantung pada banyak faktor, termasuk lokasi server proxy dan situs/sumber daya yang digunakannya.

Semua proxy terhubung ke saluran dengan lebar pita minimal 100 Mb/s.


What are the limitations on the amount of Internet traffic?

There are no restrictions on the amount of Internet traffic you can use.


Berapa lama saya dapat membeli proxy?

Periode sewa minimum untuk proxy adalah 30 hari. Anda dapat memperpanjang sewa selama 30, 90, dan 360 hari.


How long will the proxies work after purchase?

Our proxies work on the best modern equipment and are maintained only by experienced professionals, so the proxies are always in working order and work steadily throughout the duration of the lease.


Proxies are based on Windows or Linux?

All proxies are deployed based on Linux.


Are proxies defined as Data Center or ISP?

«ISP» proxies are present in the general buffer, but are very rare. All other proxies are defined as «Data Center».


Situs dan program apa saja yang cocok menggunakan proxy?

Proksi IPv4 kompatibel untuk digunakan di situs dan program apa pun. Untuk mengetahui apakah ada batasan dari situs yang ingin Anda gunakan, kami sarankan untuk membeli tarif minimum atau menggunakan masa uji coba.


How do I get a list of proxies after payment?
  1. Log in to your personal cabinet. Select the «Services» tab in the top menu and go to the «My Services» section.
  2. In the list that appears, click on the service with the «Active» status, set the IP binding (specify the IP address from which you will work with the proxy, you can find it out through whoer.net) and click on «Set».
  3. Read the suggested settings, choose the appropriate ones and download the list of proxies as a «TXT» or «CSV» file.

Where do I get the Login and Password for proxy authorization?

The login and password for proxy authorization can be found on your tariff page before the IP binding field. To get to your tariff page, select the «Services» tab on the top menu and go to «My Services». In the list that appears, click on the service with the «Active» status.


What to do if proxies don’t work or stop working?

Proxy servers may not work if the binding to the IP-address is set incorrectly in the personal cabinet and the connection port was not correctly specified when setting up the proxy.

To update IP binding, go to your tariff page and set IP binding (specify the IP address from which you will work with the proxy, you can find out through whoer.net) and click on the «Set» button.

To run a proxy with passwordless access, you must use port 8085 or 1085. To run a proxy with login authorization with password you must use port 8080 or 1080.

If after purchase your proxies worked, but after some time they stopped working, you need to go to the client panel and on the page of your tariff update IP binding. This problem can occur if the IP address from which you used the proxy has been updated.


How do I check if a proxy works?

The easiest way to make sure our proxies work is to set up a proxy with password-free access through port 8085 in any browser you have access to.


Why does the proxy checker show that the proxies are not working?

Our proxies work by binding to an IP address, so this tool is unable to detect proxy work. You can check the work of the proxy by adjusting it in a normal browser.


Can I bind one proxy packet to 4 IPs at once?

No. Each proxy packet is bound to one IP address. If you need to bind proxies to several IPs, you need to buy additional packets (the list of proxies for each packet will be different).

If you need to bind a particular proxy list to several IP addresses, we can offer you a solution: order additional proxy packages with the same number of IPs, then write to us and we will make a single proxy list for these proxy packages.


Why does the GEO check show a different proxy country?

We have seen more than once that the same proxy on three different checking sites shows different GEO IPs. And this is not a problem of the proxy, it is a problem of the resource where you check GEO.

We only sell our own server proxies. And we ourselves register their belonging to this or that country. There are several organizations which are engaged in the distribution of IP by country:

  1. AFRINIC (Africa) — www.afrinic.net — whois.afrinic.net
  2. APNIC (Asia Pacific) — www.apnic.net — whois.apnic.net
  3. ARIN (North America) — www.arin.net — whois.arin.net
  4. LACNIC (Latin America and the Carribean) — www.lacnic.net — whois.lacnic.net
  5. Europe — www.ripe.net

Every GEO IP service should regularly update their data from these resources. But the problem is that most of these services get this information from different sources and at different intervals. Some services update their GEO bases regularly, while others do not do it for years. We are not able to answer for such services.

To check the GEO, we recommend using the service www.ripe.net, this resource frequently updates its geo-bases (updates bases from 5 regional Internet registrars), its data is closest to reality.


How do I update my proxy list?

The proxy list can be updated once every 8 days. There is a timer on your tariff page, after 8 days it is replaced by a button that allows you to update your proxy list.


How do I make a refund?

If the proxies are not suitable for you, you can request a refund within 24 hours after purchase. For a refund you need to contact the Support Service.

You can also cancel an active order and the funds will be transferred to the internal account balance for further orders. Cancellation request is available once every three days.